Contact Support

Have questions, complaints, or need assistance? We're here to help. Submit your complaint and we'll respond directly to your email.

The one place where everyone is welcomed

Faster than email

If your issue is about a specific order, these usually get resolved quicker than a general complaint.

Service order issue

Request a fix or open a dispute directly from Active Orders.

Already talking to a seller?

Continue the conversation in Messages — it's tied to the order.

Product refund or issue

Check order status and refund options from your dashboard.

Submit a Complaint

Your Name *

Your Email *

Subject *

Priority

Low Priority

Medium Priority

High Priority

Message *

Order ID (if applicable)

Attach Screenshots (Optional)

Click to attach files

Max file size: 5MB • Supported: JPG, PNG, PDF, DOC

Note:

Your complaint will be sent to our support team at [email protected]. You'll also receive a copy of your complaint.

Contact Information

Primary Support Email

[email protected]
For complaints and urgent issues

Response Time

Monday - Friday: 9 AM - 6 PM EST
Weekends: 10 AM - 4 PM EST
We aim to respond within 24 hours

Support Channel

Email is our primary support channel
Monday-Friday, 9:00 AM - 5:00 PM EST
We reply directly to your submission

Order-Related Issues

Include your Order ID
Provide screenshots if possible
Mention transaction details
Speeds up resolution process

Best Practices

• Be specific and detailed
• Include relevant order IDs
• Attach screenshots if available
• Check your spam folder for replies

Frequently Asked Questions

How will I know if my complaint was received?

You'll receive an automatic confirmation email to the address you provided. This email serves as proof that we've received your complaint. If you don't see it within 5 minutes, please check your spam folder.

What's the typical response time?

We aim to respond within 24 hours for urgent issues and 48 hours for non-urgent matters. High priority complaints receive faster attention, usually within 4-8 hours during business hours.

Can I follow up on my complaint?

Yes! Reply to the confirmation email you receive, and it will be added to your existing ticket. This helps us track the complete conversation history and provide better support.

What information should I include?

Include: Your full name, email address, order ID (if applicable), detailed description of the issue, steps to reproduce (for technical issues), and any relevant screenshots or documents.

Is my personal information secure?

Yes. We use secure email protocols and your information is protected. We never share your personal details with third parties without your consent, except as required by law.

Have a dispute on an active order?

For services, open the order under Active Orders and choose "Open Dispute" — this routes directly to a real review process with escrow already involved, which is faster than a general complaint. For products, check your order status from your dashboard first.