Contact Support
Have questions, complaints, or need assistance? We're here to help. Submit your complaint and we'll respond directly to your email.
Submit a Complaint
Contact Information
Primary Support Email
suppourtcoreinsight@gmail.com
For complaints and urgent issues
Response Time
Monday - Friday: 9 AM - 6 PM EST
Weekends: 10 AM - 4 PM EST
We aim to respond within 24 hours
Live Support
Available Monday-Friday
9:00 AM - 5:00 PM EST
Email is our primary support channel
Order-Related Issues
Include your Order ID
Provide screenshots if possible
Mention transaction details
Speeds up resolution process
Best Practices
• Be specific and detailed
• Include relevant order IDs
• Attach screenshots if available
• Check your spam folder for replies
Frequently Asked Questions
How will I know if my complaint was received?
You'll receive an automatic confirmation email to the address you provided. This email serves as proof that we've received your complaint. If you don't see it within 5 minutes, please check your spam folder.
What's the typical response time?
We aim to respond within 24 hours for urgent issues and 48 hours for non-urgent matters. High priority complaints receive faster attention, usually within 4-8 hours during business hours.
Can I follow up on my complaint?
Yes! Reply to the confirmation email you receive, and it will be added to your existing ticket. This helps us track the complete conversation history and provide better support.
What information should I include?
Include: Your full name, email address, order ID (if applicable), detailed description of the issue, steps to reproduce (for technical issues), and any relevant screenshots or documents.
Is my personal information secure?
Yes. We use secure email protocols and your information is protected. We never share your personal details with third parties without your consent, except as required by law.